Payment Methods

Why Choose Our Payment Methods?

• Security: All transactions use encrypted connections and advanced security protocols
• Speed: Deposits are processed instantly; withdrawals are processed within 1-3 business days
• Convenience: Mobile-based payment methods allow deposits and withdrawals from your phone
• Local Support: We work with Haiti's leading payment providers for seamless transactions
• No Hidden Fees: Lisa Paryaj does not charge deposit or withdrawal fees
• 24/7 Availability: Mobile money services are available around the clock

Available Payment Methods

1. NatCash

2. MonCash

3. Bank Transfer

General Payment Policies

Know Your Customer (KYC) Requirements

As part of regulatory compliance and fraud prevention, Lisa Paryaj requires all players to provide verified identity documents before processing withdrawals. This protects both you and our platform from fraud and money laundering.

• Identity verification is required for all accounts upon registration
• Valid government-issued ID must be provided (passport, national ID, or driver's license)
• Proof of address (utility bill, bank statement, or official letter) may be requested
• Verification typically completes within 24-48 hours
• Withdrawal requests will not be processed until KYC requirements are met

Account Verification

Before your first withdrawal, we must verify your identity and payment method to prevent fraud and comply with anti-money laundering regulations.

• You must be the owner of the payment method used for deposits and withdrawals
• Name on your payment method should match your registered account name
• We may request additional verification if account activity appears suspicious
• Verified accounts enjoy faster processing and higher limits

Responsible Gambling Limits

Lisa Paryaj supports responsible gambling and allows players to set deposit limits. These limits are enforced at the payment method level.

• You can set daily, weekly, or monthly deposit limits in your account
• Once you reach your deposit limit, no further deposits will be accepted until the period resets
• Limits can be modified anytime through your account settings
• To request stricter limits or self-exclusion, contact support@lisaparyaj.com

Transaction Disputes and Chargebacks

If you believe a transaction on your Lisa Paryaj account is unauthorized or incorrect, contact our support team immediately. We have a dispute resolution process to address payment issues.

• Report disputes within 14 days of the transaction
• Provide as much detail as possible about the disputed transaction
• We will investigate and respond within 10 business days
• Disputes submitted after 14 days may not be investigated
• Do not file a chargeback with your bank without first contacting us; this may result in account closure

Security and Fraud Prevention

• All transactions use SSL encryption to protect your financial information
• We monitor all deposits and withdrawals for suspicious activity
• Unusual payment patterns may trigger additional verification requests
• We reserve the right to temporarily suspend accounts during fraud investigations
• Never share your payment method information or account credentials with anyone

Minimum and Maximum Limits

Total account limits apply across all payment methods:

• Daily Deposit Limit: 500,000 HTG (may be customized)
• Monthly Deposit Limit: 2,000,000 HTG (may be customized)
• Daily Withdrawal Limit: 500,000 HTG
• Account Balance Limit: 5,000,000 HTG
• Verified players may request higher limits by contacting support

Failed Transactions

If a deposit transaction fails:

• Your account will not be credited
• Your funds should be refunded to your original payment method within 1-3 business days
• Contact your payment provider if funds do not appear
• We can assist in investigating failed deposits; provide transaction reference if possible

Pending Withdrawals

Once you request a withdrawal:

• Funds are locked in your account during processing
• You cannot cancel a withdrawal after 24 hours of submission
• Processing times vary by payment method (see individual method details above)
• You'll receive email confirmation once withdrawal is approved
• Follow-up emails will confirm when funds are dispatched to your payment method

Payment Support

If you have any issues with deposits, withdrawals, or payment methods, our support team is here to help:

Contact Information

• Email: support@lisaparyaj.com (Response within 24 hours)
• Live Chat: Monday-Friday 8:00 AM - 5:00 PM Haiti Time, Saturday 9:00 AM - 1:00 PM
• Expected Response Time: Up to 24 hours for email, immediate for chat

Common Payment Issues

Issue	Solution
Deposit not received after payment sent	Check NatCash/MonCash transaction status; verify correct reference code used. Contact support with transaction reference.
Withdrawal amount different than requested	Verify payment method fees (if applicable). Contact support if discrepancy is significant.
Cannot deposit due to daily/monthly limits	You've reached your deposit limit. Limits reset at start of next period, or contact support to increase limits.
KYC verification rejected	Resubmit with clear, legible government-issued ID and proof of address. Contact support if continued issues.
NatCash/MonCash agent not accepting payment	Verify amount doesn't exceed agent limits. Try another agent or use mobile app. Contact NatCash/MonCash support.
Bank transfer taking longer than stated	International transfers can experience delays. Contact your bank and Lisa Paryaj support with transaction details.

Additional Resources

• FAQ: Visit our FAQ page for common payment questions and answers
• Terms & Conditions: Review our full T&Cs for additional payment-related information
• Responsible Gaming: Set deposit limits and access responsible gambling tools in your account